At GOLD ATLANTIC FINANCE (GOLD ATLANTIC LIMITED), we value our customers and business partners and are committed to providing a professional and transparent service. If you are unhappy with any aspect of our service, we want to hear from you and will do our best to resolve your concerns promptly.
Updated: 9th September 2025
1. How to Contact Us
If you wish to raise a complaint, please contact us using any of the following methods:
- Email: info@goldatlanticfinance.com
- Phone: +44 7444-684158
- Mail: Complaints Officer, GOLD ATLANTIC LIMITED, Unit Da2 Sutherland House, 43 Sutherland Road, London, E17 6BU, United Kingdom
To help us resolve your complaint quickly, please include:
- Your full name and contact details
- Your business or trading name (if applicable)
- A summary of your complaint
- The best method and time to contact you
2. What Happens Next?
- Initial Response: We will aim to acknowledge receipt of your complaint within 3 business days.
- Investigation: If we cannot resolve your complaint immediately, we will carry out an internal investigation. Within 5 working days, we will provide you with the name and contact details of the person handling your complaint.
- Final Response: We will provide a final written response within 8 weeks of receiving your complaint.
If the investigation requires more than 8 weeks, we will inform you in writing why a final response cannot yet be provided and indicate when further contact will be made.
3. Our Commitment
- Treat your complaint fairly and objectively
- Keep you informed of progress and outcomes
- Respect your confidentiality throughout the process
- Implement any necessary corrective actions
4. Questions
If you have any questions about this Complaints Policy or how to raise a complaint, please contact us at info@goldatlanticfinance.com.
5. Changes to This Policy
We may update this policy from time to time to reflect legislative changes, best practices, or website enhancements. All updates will be posted on this page. Significant changes may also be communicated via email if required by law.
It is your responsibility to review this page regularly to stay informed of any updates. Changes take effect immediately when posted.